Refund & Return Policy

Effective Date: July 24, 2026
Last Updated: July 24, 2026

At Emston Tech Inc., customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review this Refund & Return Policy to understand your options.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

The item is unused and in its original condition.
The item is returned with its original packaging, accessories, and documentation.
Proof of purchase or your order number is provided.
The product is not listed as a non-returnable item.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

Custom or special-order products
Clearance or final sale items
Gift cards
Products showing signs of misuse, modification, or improper installation
Items damaged after delivery due to customer handling

3. How to Request a Return

To begin a return, please contact our customer support team with:

Your order number
The item(s) you wish to return
The reason for the return
Photos of the product if it is damaged or defective

If your return request is approved, we will provide instructions for returning your item.

4. Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

5. Inspection of Returned Items

Once your returned item is received, it will be inspected to verify its condition and eligibility for a refund or replacement.

We reserve the right to deny refunds for items that do not meet the requirements outlined in this policy.

6. Refunds

If your return is approved:

Refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to be processed after approval.
Depending on your financial institution, additional time may be required for the funds to appear in your account.

Shipping charges are generally non-refundable unless the return is due to our error.

7. Exchanges

If you receive a defective or damaged product, we may offer a replacement or exchange, subject to product availability.

Please contact us promptly after receiving your order so we can assist you.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item:

Notify us within 7 days of delivery.
Include your order number and photographs showing the issue.
We will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund.

9. Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, it cannot be canceled and must instead follow the return process outlined in this policy.

10. Restocking Fees

Most eligible returns do not incur a restocking fee.

However, in certain cases involving special-order products, opened items, or returns that require additional handling, a reasonable restocking fee may apply. Any applicable fee will be communicated before your return is finalized.

11. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us.

Email: info@emstontech.com

Phone: (217) 848-0182

Business Address:
2501 Chatham Rd #4661
Springfield, IL 62704